Senior Technology Helpdesk Technician

Build the future, spark innovation and align your career with purpose.McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:renewables and energy servicesengineering and designconstruction and facility servicesTo get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?The Opportunity with McKinstryWe are currently seeking a Senior Technology Helpdesk Technician to join our dynamic team as a member of our growing IT division in Seattle. Responsibilities include:Technical SupportDevelops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.Provides support and assistance to McKinstry employees.Performs the duties of a Technology Helpdesk Technician.Support over 100 enterprise and client applications.Troubleshoot general network connections.CollaborationMentor and provide assistance to team members.Act as steward of McKinstry culture and policies and procedures.Act as point of escalation for the Technology Helpdesk Technicians.Responsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders.Work with the Technology Manager to build a cohesive and supportive work environment.Work collaboratively with other departments in McKinstry.Provide training for new technicians.Develop and document processes for other Technicians to follow.Responsible for researching and recommending new technology for the company.Cross-functional Relationships & Customer SatisfactionProvide excellent customer service and develops strong internal customer partnerships with key internal municationCommunicate with and coordinate McKinstry internal resources to meet project municate with McKinstry clients as needed to achieve shared business objectives.Responsible for communication and sharing of information and best practices across team members.Helps gather client insight to drive process improvements.Other duties as assigned.What You Need to Succeed at McKinstryMust have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician.High school education or equivalent or equivalent work experience required.A+ certification or equivalent required such as: CompTia: Network +, Security +, Microsoft certs focused on O365 and Windows OS support, ITIL Foundation.Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.Advanced knowledge of Microsoft Operating Systems required.Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required.Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required.Two (2) years lead or supervisory experience preferred.Four to Six (4-6) years technical support experience preferred.Familiarity with Server Administration and Networking preferred.Working knowledge of Windows Deployment Services preferred.Working knowledge of Windows Software Updater Services preferred.Working knowledge of Windows Deployment Services preferred.W

Created: 2025-09-29