Field Service Technician - North Oregon/South ...

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.Department OverviewMotorola Solutions is a global leader in professional mobile communication systems, renowned for its technological innovations and extensive network of installed systems worldwide.The Field Service Technician plays a crucial role within the Field Service Organization (FSO), which is responsible for the implementation and maintenance of highly technical, mission-critical digital mobile communication systems for government and public safety clients.Key responsibilities include, but are not limited to, the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates with customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to achieve its mission. The department operates on a 24/7/365 on-call basis to provide uninterrupted support for the mission-critical systems used by public safety customers.Job DescriptionThe job tasks encompass a wide range of technical responsibilities, including the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with public safety customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our public safety customers.Maintain, optimize, test, document and manage highly technical Motorola communications systems.Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions.Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance.Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networksDeliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques.Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.Provide weekly reports of activities and accomplishments.Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.Continuous training in the latest technologies and troubleshooting techniques.Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.Preferred Skills:Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communicat

Created: 2025-09-29