Customer Care Representative Key

JOB REQUIREMENTS: Customer Care Representative - Key Accounts ChicagoRegular MERIEUX NUTRISCIENCES As a trusted partner, our Public Healthmission is to make food systems safer, healthier and more sustainable.Throughout our global network in 27 countries, we offer to our customersa wide range of testing and innovative solutions dedicated to preventinghealth risks related to food, environment and consumer goods. Externalgrowth has been a key pillar of our history with more than 40acquisitions completed in the last 10 years. If you want to contributeto an inspiring long-term purpose, to be part of a fast growing companyon a high-value market with significant build-up opportunities, and togrow in an entrepreneurial and warm environment, join us YOUR DAY TODAY LIFE We are looking for a Customer Care Representative - KeyAccounts in 401 N Michigan Ave, Suite 1400, Chicago, IL 60611 USA. Yourmission will be to: Purpose (Objective: As a Customer CareRepresentative (CCR) you will be the primary interface for our KeyAccount customers. This position will be responsible for Key Accountswith responsibility for properly setting up and welcoming them, ensuringproper and timely communications are in place, the timely resolution ofissues. Key Accounts typically will have multiple locations and contactpeople. The incumbent will serve as the single point of contact forcustomer care, acting as the liaison between Customers and our labs,Technical Sales Managers, Key Account Managers and other functions asneeded. This position will assist in identifying new opportunities withexisting customers and ensure new leads are properly routed to the Salesfunction. The incumbent will also be responsible for ensuring the salesteams is advised of troubled areas, and proactively discuss andstrategize to bring the account into good standing. Serving the uniqueneeds of each account is critical to overall success in growing thebusiness. Main activities: Provide exceptional Customer Service whilefollowing Merieux NutriSciences' policies and best practices anddeveloping new practices to advance our services. Build strongrelationships with the customer's primary contact and all stakeholdersby fully understanding their business, the markets they serve and thebusiness issues in which they may need assistance. Build and maintainproductive collaborative relationships within the department and acrossthe organization to effectively support the customer. Act as a mentor tojunior Customer Care Representatives. Plan, organize, and ensureproper execution of the welcoming and on boarding process in aconsistent, professional, and timely manner for all assigned accounts.Accountable for accurate account setup and responsible for setting upprograms and testing information in the laboratory information... Forfull info follow application link. Equal Opportunity Employer ofMinorities, Females, Protected Veterans, and Individual withDisabilities APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/6B7A77BDA7514B08

Created: 2025-11-15