Group Reservations Coordinator

Opportunity Group Reservations CoordinatorAs aReservations & Group Coordinatoryou will be responsible for assistance with inventory management on all systems, management of group blocks, process reservations for guests and provide services to customers over the phone and in person.Essential Job FunctionsResponsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groupsManage assigned group blocks including pick up or approaching cut off dates.Review group resumes and convey all pertinent information in the system to appropriate personnelPerform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correctProcess all third party commissions and reconciliations as directed by the Reservations ManagerAbility to quickly answer guest calls and respond to guest emails with impeccable communication.Ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessaryAbility to complete logs and reports accurately and expedientlyResponsible for assistance with inventory and rate management on all internet sitesConduct competitive rate and availability surveysWork with sales and catering as group rooms coordinator for room blocksMaintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)Process reservations, including sending reservation and confirmation letters and entering requestsMonitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.Review Reservations and Guest Requests on a daily basis.Position RequirementsMinimum one year of experience in coordinator role in a hotel environement.Self-directed with a superior customer service skills.Able to prioritize and resolve issues based on severity and necessityAble to expertly manage and prioritize multiple technical issues and manage projects simultaneously.Hospitality PMS/POS system experience preferred.Work Environment and ContextWork schedule varies and may include working varied shifts, holidays and weekends.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItCentrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.To see other opportunities at this location, click here.

Created: 2025-10-04