Telehealth Patient Support Specialist

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityJoin One Medical's innovative High Risk team as a Telehealth Patient Support Specialist (internally known asField Care Coordinator), where you'll make a meaningful difference in patients' lives by delivering personalized care beyond traditional clinic walls. In this role, you'll bring healthcare directly to patients' homes through state-of-the-art telehealth services, creating a bridge between patients and their healthcare providers.Reporting to the Tele-Assist Program Operations Manager, Field Care Coordinators go into patients' homes to facilitate telehealth visits with a provider in order to reach more of our patients where they live. This will include building a trusted and supportive relationship with the patient and their family, performing clinical assessments, assessing home safety, documenting medications and reviewing provider care plans with the patient. You will also assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed.You are a compassionate, kind, and open-minded individual who is comfortable engaging with patients and their caregivers or family inside their home. You have excellent communication skills and quickly build trust and rapport with your patients. You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care and use your innovative problem solving skills to tackle various tasks and challenges resulting in a truly exceptional patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. You are comfortable driving throughout Seattle to reach your patients in their homes.What you'll work on:Facilitate telehealth visits in a patient's home, using technology to ensure the provider has a complete view of the living situation and to ensure the patient exam can be completed via video.Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.Clinical duties may include providing best in class telehealth set up services, performing and assisting with extended scope duties such as, but not limited to clinician guided physical exam, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, vitalsCoordinate care with patients, families and other outside care teams (specialists, home health, etc.) as needed. Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in supp

Created: 2025-09-30