Telesales Specialist, RSG * Work from home

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for GoodJob Description:Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.Where Your Career is a Force for GoodAbout the Position:Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.ResponsibilitiesHandle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.Act as consultant to uncover customer training and Red Cross retail product needsRecommend and sell Red Cross training classes and Red Cross Store retail products based on customer needsHandle credit card transactions and place training and retail product orders through Sales systemsAccurately document and update all cases with required call information in SalesforceUpsell Red Cross Store retail products that complement class enrollmentHandle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelinesAnswer customer questions and address concerns about classes or productsResponsible for attaining Training revenue o $325K per year and Retail revenue of $80K per year.QualificationsEducation: High school diploma/GED certificate - higher education a plus.Experience:Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)Ability to effectively multi-task across multi-system platformsStrong Influence and negotiation skills are a plusSkills and Abilities:Proven consumer sales skills; product sales experience a plusAbility to quickly assess customer needs or issues and examine relevant information for a solutionWork requires professional written and verbal communication and interpersonal termediate computer skills and demonstrated ability to utilize MS Office programs and or similar client relationship management applications.Attention to detailGood organizational skills and work habits (Reliable and punctual)Skilled in time management and multi-taskingAbility to work in fast-paced and changingenvironmentStrong sales and people skills (good listener and empathetic).Customer service, sales and/or influencing othersThe Telesales Specialist, RSG role offers a compe

Created: 2025-09-30