Service dispatcher/ Coordinator

KEY RESPONSIBLITIES:Key responsibilities include but are not limited to:Answer phones and forward to appropriate staff.Schedule and oversee the dispatching of service technicians and ensure service calls are followed up to completion. Maintain frequent communication with service technicians during the day to help plan and organize their time.Responsible for all written correspondence to customers or vendors pertinent to job duties and maintain electronic customer files.Responsible for maintaining positive customer relationships with all existing customers and potential new customers, and for helping to instill a quality customer service philosophy in all service technicians.Process billing and assist with accounts receivable.Process weekly Technician timesheets.Receive deliveries.Create, maintain, and enter information into databases.Escalate critical issues to Service Manager.Ensure warranty items are processed efficiently.Assist safety manager and ensure field personnel have proper safety equipment.Assist Service Manager and Vice President of Operations with all other duties as required.QUALIFICATIONS:Prefer minimum of 5 years of experience working in an administrative or project coordinator capacity.Prior experience in construction or service contractor field is a plus.Proficient in Microsoft Office Suite - Word, Excel, Outlook and PowerPoint.KNOWLEDGE, SKILLS, AND ABILITIES:Excellent communication skills both oral and written.Good organizational skills and ability to prioritize multiple tasks.Ability to coordinate and work well with others.Customer Service oriented.EMCOR Services New YorkNew Jersey is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local lawThe salary range for this position is 70k to 85k depending on experience. We offer our employees a comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity EmployerVeteransDisabledNotice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies. Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services.If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Created: 2025-09-30