Technical Support Representative

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. Youll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.Well Provide:Robust benefits package including health insurance, dental, 401K, PTO and holidaysSalary range of $55,000-$65,000A set schedule of 845am-5:15pm to help promote work/life balanceSupport/mentorship from supervisors and other team membersOpportunities for continued growth and learningWhat Youll Do:Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficientlyTroubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing systemBuild and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessibleFacilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout designCollaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutionsAssist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support ManagerSkills Youll Need:At least 2 years of technical support experience (must have experience supporting SaaS applications)Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)3-5 years of professional in-office experience with small to medium sized businesses Strong understanding of the technical support role in a call center environmentExperienced troubleshooting and problem-solving skillsStrong verbal and written communication skillsValid license and reliable transportationNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here:

Created: 2025-10-04