Regional Property Manager - Tax Credit (DMV + addtl. ...

Under the direction of the Vice President, Community Operations and Sr. Vice President, Community Operations, the Regional Property Manager - Tax Credit is responsible for all operations of his or her apartment portfolio, with an emphasis on optimizing revenue and NOI, preserving assets for individual properties, creating and enforcing policy for efficiency in operations, developing team members, and creating a positive work environment. This role will have a regional focus in the Washington D.C., Maryland and Virginia region, with additional regional travel required.Manage portfolio financial performance by creating and achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to incorporate strategies for improvementProvide budget guidelines to establish income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages and other strategiesMonitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements and processing of payables for the best interest of the companyExamine turnover procedure for damage assessment, turnover costs and fees associated with the preparation of statement of security depositsMake recommendations for capital improvements and deferred maintenance and ensure all tasks are completed on time and within budgetApprove property invoices and ensure property checks are cut correctlyReview delinquency weekly, including detailed delinquency report as required. Coach the Community Manager on any action required to collect rents and provide training as needed. Monitor filings to the attorneys and to FCO for collections.Prepare all reports, analysis, and budgets in an accurate and timely manner. Convey this information to ownersReview AME checklists and Monthly Accrual Checklists and ensure compliance with the processWorking knowledge of MRI, Boston Post or Yardi as requiredProvide a resource to the PMs for help with any MRI, Boston Post or Yardi questionsAssure timely processing and approval of invoices through AVID by all team members.MarketingReview the weekly or bi-weekly marketing survey and questionnaire. Verify that the survey information is accurateDevelop and implement sales and marketing plans to effectively maximize rentsMonitor, direct, and regulate leasing activity and market rates to maximize occupancyReview proposed rent increases and market rents at a minimum monthly, advising Community Managers of pricing strategy and opportunities for adjusting rental ratesDevelop and implement appropriate rent renewal strategiesLead the lease up efforts with help from the Marketing ManagerMaintain an ongoing in-depth knowledge of the market, market rents, market trends and demographics to gain a competitive edgeSupport leasing and property staff to sustain at least 85% average on all shopsMonitor Craig’s List, Vis-Call and other marketing tools to ensure that the properties are maximizing leasing programsAssure all Fair Housing regulations are being metReview and implement leasing bonus specials and concessions when necessaryService OperationsPersonally inspect each property monthly including grounds, common areas, models and market-ready unitsIdentify deferred maintenance, major repair and capital improvement work that will improve property performanceAssist the Property Manager in obtaining competitive bids and proposals for work and servicesExamine turnover procedures for quality and timely completion of finished units. Implement changes as needed.Assist the Community Manager, Maintenance Manager and Regional Maintenance Manager on capital improvements and deferred maintenance projects and ensure all are completed on time and within budgetMonitor work of contractors and report findings to the RSMEnsure that each property has a safety program that is effective and proactiveAdministrativeImplement all policies and procedures in the Kettler P&P Manual. Ensure compliance as necessary.Review bid summaries, service contracts, vendor information and insurance documentation.Attend staff meetings and safety meetings, if applicable, for each property in portfolio on a regular basisProduce quarterly written property inspections and determine appropriate action neededStandardize all property operations and initiate changes as neededAssist in development and acquisition of new communitiesReview and assess property workers compensation and safety standings recommending action plans to reduce injuries, damages and claimsEnsure compliance with the terms of the 3rd party management agreementsEnsure compliance with LITHC, ADU, Section 8 or any other government requirementsPersonnel DevelopmentInterview and assist in selection of Community Managers, Assistant Community Managers and Maintenance Managers and assist in hiring of other property team membersApprove all new hires, status changes and terminations of property staffAssist and advise on coaching or actions plans for team members. Take an active role with Maintenance Managers.Review any compensation changes and obtain AVP approvalReview and evaluate all property positionsProvide staff leadership and supervision which motivates employees and creates high morale by communicating expectationsProvide training and supervision of Sr. Community Managers , Community Managers, Maintenance Managers and other property team members. Constantly coach and mentor Senior Community Managers and Community Managers. Make recommendations for future training neededMeet with PM weekly to discuss marketing, vacancies, budgets, personnel, maintenance and any other issuesProvide ongoing feedback to team members and support Training Director with career developmentMonitor employee e-time scheduling and missed punch forms. Review overtime and implement changes to keep at a minimumReview all employee shops and evaluationsPrepare and conduct property meetings as necessary to review new policies and procedures, property objectives and problem solvingConduct regular employee one-on-one meetingsAttend all Kettler training classesMiscellaneousSeek, identify and implement creative programs to increase property valueLead due diligence projects for property acquisitions or dispositionsAssist with feasibility studies of new acquisitions or development, including site evaluation, financial analysis and developing marketing plansEstablish relationships in the real estate industry to benefit KettlerCustomer ServiceEnsure that customer service (both resident and client) is consistent and at a high standard that exceeds the expectation of the customer. Establishing benchmarks to effectively monitor and measure customer satisfactionWork with clients to ensure that there is a clear understanding of the client’s goals and objectives and that we are meeting themMust hold a Bachelor's degree in a related business discipline or hold a Certified Property Manager (CPM) certificationMust have a minimum of 7 (seven) years multi-site experience requiredA minimum of 3 (three) years’ experience in direct supervision of management staff of three or moreis requiredA minimum of 3 (three) years’ experience in management of Conventional, LIHTC, HOPE IV, Tax exempt Bonds, and Subsidized Housingis requiredExcellent knowledge of eviction law, Fair Housing and other legal issues affecting property managementStrong computer skills including Microsoft Word, Excel, Outlook and MRILease-up and LIHTC experience highly preferredMust be able to walk apartments and grounds, including steps and climbing stairsOccasionally requires lifting 20 pounds or less

Created: 2025-10-01