Collections Specialist

u003cdivu003eWe are looking for a detail-oriented Collections Specialist to join our team. In this role, you’ll be responsible for managing payment processes, reviewing cash receipts, handling attorney appeals, and following up on overdue balances. The ideal candidate will be proactive, organized, and able to communicate effectively with clients, attorneys, and internal teams.u003c/divu003eu003cdivu003eu0026 u003c/divu003eu003cdivu003eu003cpu003eu003cstrongu003eResponsibilitiesu003c/strongu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eReview daily payments for assigned clients, ensuring accuracy, timely posting, and resolving missing payments, write-offs, or appeal requests.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eFollow up on overdue invoices with claim reps, adjusters, and clients via email and phone; send letters and overdue notices to insureds.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003ePartner with attorneys and billing teams to handle appeal submissions, deductions, and invoice corrections while ensuring timely resolution.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eMaintain accurate records in ARCS, monitor flagged emails, and send reminders to resolve outstanding balances.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eProvide excellent customer service to both internal teams and external clients by preparing reports and addressing payment or appeal inquiries.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eUpdate and document internal procedures regularly to improve efficiency and ensure compliance with firm deadlines.u003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cstrongu003eRequirementsu003c/strongu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003e3-4+ years of experience in collections, billing, or finance, ideally within the legal or insurance industries.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eStrong attention to detail and accuracy in payment processing and account reconciliation.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eExcellent written and verbal communication skills for collaborating with attorneys, clients, and internal teams.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eAbility to manage multiple priorities and meet deadlines in a fast-paced environment.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eProficiency in Outlook, Word, ARCS, and similar software tools.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eStrong problem-solving skills to address payment discrepancies and billing issues.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eCustomer-focused mindset with the ability to build positive relationships across teams.u003c/pu003eu003c/liu003eu003cliu003eu003cpu003eOrganized team player with excellent time management and prioritization skills.u003c/pu003eu003c/liu003eu003c/ulu003eu003c/divu003e ', 'location ': 'Boston, MA ', 'remote ':null, 'jobtype ': 'directhire ', 'remoteoption ': 'no ', 'featuredonjobboard ':false, 'ownedbyagency ':false, 'externalid ': 'NY178-2748747

Created: 2025-10-04