Operations Support Manager - Whiteland, IN

ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:Experience with Manhattan WMS is preferred.This position will require the ability to travel between 25-50%.Production planning management experience required.Operations Support ManagerAre you an Technology professional interested in automation and digitalization?Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment?Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions?If so, DHL Supply Chain has the opportunity for you!Job DescriptionTo maximize the performance of the site by directing the day, week, and monthly activities; providing leadership, motivation, training, and development of the workforce; executing customer requirements and operational performance; and making DHL Supply Chain a great place to work.⢠Ensures operational support in the areas of service, inventory, and traffic/transportation.⢠Ensures customer initiatives or applicable processes are fulfilled consistently in a manner to improve or enhance service and operations.⢠Key contact with customer, including development and deployment of new or revised processes to meet customer expectations as it applies to areas of responsibility⢠Ensures initiatives are deployed and requirements are fulfilled as applicable to responsibilities.⢠Escalation point for critical service issues and resolution in regards to designated areas of responsibility.⢠Manages and develops supervisory staff as well as indirectly manage support staff⢠Ensure training program administered and identify additional training areas for development of staff⢠Ensure company policies are communicated, administered, and enforced.⢠Ensure associate performance reviews are completed as required⢠Reports on key support areas of account performance and develop/implement corrective action plans as necessary⢠Manages with operational managers value-added services as required by customer⢠Ensures development of department goals/metrics and assist with individual goals, as necessary to align with company, site and customer objectives⢠Participates in on-site management team meetings and account / site / customer committee meetings⢠Ensures execution of CIP workshop action plans, projects and best practice sharing⢠Ensures all customer support staff processes and process outputs align with and support operational goals and strategies,

Created: 2025-10-04