Resource Coordinator - Morrisville, NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Eatonâs ES AMER ESS division is currently seeking a Resource Coordinator., The expected annual salary range for this role is $67500.0 - $99000.0 a year. , Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations., OverviewEatonâs Engineering Service ,Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. , This role will cover our comprehensive portfolio of services tailored for every stage of a power systemâs life cycleâ”whether itâs design, build, or support. Our services integrate and optimize the elements of a power system to make sure itâs aligned with business goals. We can help keep your power system safe, efficient, reliable, and up to date., The Digital Integration Solutions (DIS) group is a full-service systems integrator with the capabilities to integrate the necessary equipment and technologies, to provide a complete, power automation solution. This team of engineers and technicians brings extensive skills and experiences with a variety of leading HMI software packages enabling us to design graphically rich, easy-to-use operator interfaces that take advantage of the latest standalone or web-based technologies. Our experience transcends a multitude of equipment manufacturers, software packages, and network architectures, including all major OEMs HMI, PLCs, and components. We offer single point responsibility, a high level of engineering and systems integration expertise, and a unified focus on cost effective solutions, seamless integration, HMI development, energy management tools, and professional turnkey system design and implementation. , The DIS organization also provides post-construction maintenance and ongoing service coverage of electrical power monitoring systems, through the Customer Success Team., The DIS organization offers opportunities to specialize as a DIS Service Representative in a variety of levels representing increased scope and responsibility within the organization. The primary purpose of this position is to provide ownership, customer service, and field service maintenance, repair, training, and modification of electrical power monitoring systems.What youâll do:Responsible for appropriate resource planning of field service employees within SalesforceReview Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were receivedUpdate job schedule due to customer changes, emergency work, and schedule changesSchedule warranty, emergency, and productive jobsObtain necessary test equipment and materials based on job requirementsEnsure District Operations Center , and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.Field emergency customer calls to gather critical information and pass it on to the appropriate party for actionProvide clear project details and customer expectations on work to be performedComplete work order requirements and update when orders can be invoicedParticipation in backlog meeting reviewsStrong communication with sales engineers, Sales, and customersHandles administrative tasks of District Operations Center - shipping and receiving, ordering test equipment or materials needed of job sitesProvide comprehensive scheduling of resources for implementation of Power Management and mission critical monitoring and control systems including Foreseer, Bright Layer, and next generation Power Monitoring platforms.Provide coordination and single point of contact to customers in the areas of maintenance, repair, training, and modification of power management, control, and mission critical systems.Provide detailed and timely tracking and coordination from initial request to scheduling, preparation, performance, close-out, and invoicing of customer-requested maintenance and service issues.Tracking of associated Service and Labor for scheduled projects as needed to include invoicing and billing.

Created: 2025-10-04