Operations Manager

Additional Information Job Number 25156617 Job Category Rooms & Guest Services Operations Location W New York - Times Square, 1567 Broadway, New York, New York, United States, 10036VIEW ON MAP (New York - Times Square, 1567 Broadway, New York, New York, United States, 10036) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $72,000 - $106,000 annually Bonus Eligible: Y JOB SUMMARY Manages the day-to-day operations of Front Desk (e.g.,including Bell/Door Staff, Switchboard, At Your Service (AYS), and Concierge/Guest Services), Rooms (e.g.,Housekeeping, Recreation, and Laundry), Food and Beverage (e.g.,Restaurants, Bar/Lounge, and Room Service), Event Operations (e.g.,Event Services, Banquets and Event Technology). Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property needs. Directs and works with associates to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets. Leads setup and execution of meetings and events based on requirements and standards. Coordinates and completes guest room inspections, provides operational feedback to employees who work front desk and food and beverage outlets, and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Monitors compliance with brand standards and legal obligations. Leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and associate satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. In addition, prefer four years of prior experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR u2022 If no standard educational background, strong preference for 5 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Managing of Front Desk, Housekeeping, and Guest Services Teams u2022 Communicates key drivers of guest satisfaction for the brand's target customer. u2022 Manages day-to-day operations, the quality, standards and meeting the expectations of the customers on a daily basis. u2022 Supervises inspection program for all guestrooms and public space. u2022 Reviews and communicates departmental goals to associates and celebrates day business accomplishments. u2022 Monitors pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue. u2022 Verifies that knowledge and understanding of Occupational Safety and Health Administration (OSHA) regulations are up to date. u2022 Handles associate questions and concerns. u2022 Monitors all lost and found procedures. u2022 Supervises daily shift operations and monitors compliance with all housekeeping policies, standards and procedures. u2022 Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. u2022 Understands associate positions well enough to perform duties in associates' absence. u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Managing of Food and Beverage Operations Activities associated with Restaurant, Bar/Lounge, and other Food and Beverage Outlets u2022 Opens and closes restaurant, bar, or food and beverage outlet shifts. u2022 Supervises operations for all related areas in the absence of Director or Manager. u2022 Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. u2022 Applies and continually broadens knowledge of food and wine trends, and overall event presentation. u2022 Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures. u2022 Monitors compliance with all Bar/Lounge and restaurant policies, standards and procedures. u2022 Implements agreed upon beverage policy and procedures throughout the hotel. u2022 Maintains food handling, sanitation and cleanliness standards and maintains standards for bartender and cocktail service. u2022 Monitors departmental inventories and assets including par levels and maintenance of equipment. u2022 Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). u2022 Monitors and enforces compliance with all local, state and Federal beverage and liquor laws. u2022 Motivates and encourages staff to solve guest and associate related concerns. u2022 Performs all duties of restaurant associates and related departments as necessary. u2022 Reports malfunctions in department equipment. u2022 Reviews the Diary weekly to verify space maximization. u2022 Trains staff on cash handling, credit policies and procedures, and liquor control policies and procedures. u2022 Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. u2022 Attends and participates in all pertinent meetings (e.g., Daily Stand Up, Banquet Event Order (BEO), Pre-Cons, Staff, Forecast, Department and Intradepartmental). Managing of Event Operations associated with Banquets, Event Services and Event Technology u2022 Verifies meeting and event rooms/space are set according to event documentation (e.g. Banquet Event Orders, resumes) and customer requirements. u2022 Leads shifts and actively participates in the servicing of events. u2022 Maintains the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. u2022 Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental) u2022 Attends pre-event/pre-convention meetings as needed to understand group needs. u2022 Communicates critical information to the Banquet, Event Services and Event Technology teams. u2022 Conducts room function inspections prior to each event to verify the room is set according to specifications. u2022 Delegates tasks to verify room sets are

Created: 2025-10-04