Senior Employment Security Clerk (Hourly) - Albany ...

NY HELP No Agency Labor, Department of Title Senior Employment Security Clerk (Hourly) - Albany CDTCC Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $20.42 to $20.42 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 1220 Washington Avenue City Albany State NY Zip Code 12226 Duties Description As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Capital District TCC, you will be responsible for the following;u00b7 Accept and process both original and continued claims for Unemployment Insurance. u00b7 Conduct telephone interviews with claimants in order to obtain detailed information quickly and efficiently to identify issues related to entitlement and eligibility for benefits as well as instructing claimants on the requirements and methods of certifying for benefits.u00b7 Determine the need for further fact-finding and place claims on hold pending further investigationu00b7 Work a variety of reports u00b7 Provide excellent customer service and decrease flow-out Minimum Qualifications 60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc. Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor.Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders. Additional Comments Work hours to be discussed at the time of interview.Telecommuting options will be discussed at the time of interview.Candidates with no previous state service will begin at the starting rate of the salary range listed above.If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, offer a comprehensive benefits package, including:u202213 paid holidays, 5 personal days, and a minimum of 13 vacation days per yearu2022Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).u2022Choice of several affordable and competitive health insurance plansu2022Dental and vision insurance plans at no additional costu2022Membership in the NYS Employeeu2019s Retirement Systemu2022NYS Deferred Compensation Investment Planu2022Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)u2022Eligibility to apply for tuition reimbursement for qualifying employees and coursesu2022Paid Parental LeaveOur mission is to provide outstanding services to our customersu2014the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New Yorku2019s businesses. We empower and protect New Yorku2019s workers. To learn more about our mission and the exciting work of the DOL, please visit: is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area. Some positions may require additional credentials or a background check to verify your identity. Name Nicole Gumbs Telephone (518) 457-1020 Fax EFax: Email Address Address Street Department of Labor/Personnel Harriman State Campus, Building 12, Room 561 City Albany State NY Zip Code 12226 Notes on Applying All candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by October 31, 2025 and submitted via email to or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID# 198944, Senior Employment Security Clerk (Hourly) Albany CDTCC in the subject line of your email. Failure to do so may result in a delay of processing your application.Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.

Created: 2025-10-01