Floor Manager

_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patronsu2014bringing the wine country experience to the middle of alarge city. Position Summary Front of HouseOperations Managers are our in-house hospitality professionals who ensure dailyoperational excellence, overall guest satisfaction and management of the FOHteam. This role participates in a variety of dimensions of the business fromleading the service teams, maximizing food and beverage sales, handlingpre-shift training, to promoting retail wine sales, merchandise, and more. Why us? u25cf Competitive pay u25cf We are a rapidly expandingnational entertainment and hospitality company, offering tremendousopportunities for driven and ambitious individuals. u25cf Medical, Dental, VisionInsurance u25cf nDORFins program designed topromote a healthy and active lifestyle u25cf 401K (and yes we match) u25cf Flexible Savings Accounts,HSAand Dependent Care, Basic Life and AD&D Insurance u25cf Amazing discounts, 50% OFFall dining/retail wine u25cf Free Family Meal u25cf Tickets to available shows Andmore Overview of Responsibilities u25cfManage day to day restaurant and/or floor operations, and provideon-the-floor support to staff for duration of a service shift including but notlimited to assigning server sections, overseeing side work, observing steps ofservice, and maintaining overall cleanliness/tidiness of the restaurant u25cfParticipatein interviewing, hiring, coaching/counseling, and separation process of hourlyemployees u25cfEnsure restaurant and venue are fullyprepared and organized for daily execution of the operation u25cfManage staffing and operations of all revenue centers includingvenue, bar, support staff, service, private events, as applicable based ondesignated area of focus u25cfPrepare scheduling on a weekly basis u25cfEnsuremaintenance of property by examining areas daily for cleanliness andmaintenance needs and directed to appropriate employees to handle u25cfResolve guest concerns and complaintswith exemplary level of hospitality u25cfPerform all cash handling procedures: opening, mid-day safecounts, cash pay-outs and nightly cash drops, as needed u25cfCheck in with guests in bar and restaurant area during shift toensure guest satisfaction and identify any opportunities u25cfAssistwith staff trainings both in daily pre-shifts and monthly FOH staff servicemeetings u25cfMaintain pars of all printed promotional materials, comment cards,or other check presenter inserts u25cfMaintain & update contact lists, VIP, and public event guestlists u25cfDemonstrate an ability to lead and motivate others, and achieveresults. Empowered to make day-to-day decisions confidently both with guests,service teams and other departmental management u25cfDemonstrate excellent interpersonal and communication skills withservice teams and management u25cf Other duties, initiatives, andtasks as per business need Minimum Qualifications u25cfMinimum 3 years experience in a multi-faced, high volumerestaurant, venue, and/or equivalent relevant experience u25cfExceptional hospitality skills u25cfProven leadership skills and commitment to operational excellence u25cfStrong analytical and data skills u25cfAbility to successfully multi-task, delegate, and manage severaltasks at once in fast paced environment u25cfExceptional communication and interpersonal skills both writtenand verbal u25cfFunctional knowledge of health department and related regulations u25cfAbility to perform physical requirements of position includingstanding and walking for extended periods of time, bending, pulling, pushing,lifting and carrying up to 50 lbs. u25cfAble and willing to work flexible schedule including days, nights,weekends, and holidays About Us Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences. We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

Created: 2025-10-04