ServiceNow Implementation Engineer

ServiceNow Implementation Engineer Category: Software Development/ Engineering Main location: United States, Pennsylvania, Pittsburgh Alternate Location(s): United States, Ohio, Cleveland Position ID: J0925-2067 Employment Type: Full Time Position Description: Join our dynamic ServiceNow practice as an Implementation Engineer and become part of a team that's transforming how organizations leverage the power of digital workflows. This role offers a unique opportunity to work across multiple ServiceNow modules, providing variety and continuous learning that will accelerate your career growth in the platform ecosystem. Why Choose This Role: u2022 Diverse Project Exposure - Work with multiple ServiceNow modules (ITSM, ITOM, HRSD, and more), gaining breadth of experience that makes you a versatile platform expert u2022 Career Development Focus - Clear certification pathway with company-sponsored training to advance your ServiceNow expertise u2022 Collaborative Environment - Join a supportive team that values knowledge sharing, mentorship, and collective problem-solving u2022 Technical Innovation - Implement cutting-edge workflow automation and integration solutions for enterprise clients u2022 Work-Life Balance - Flexible hybrid work arrangements with remote options may be available based on project requirements u2022 Growth Trajectory - Clear path to senior technical roles or specialized architect positions as you develop platform expertise u2022 Competitive Benefits Package - Including comprehensive health coverage, professional development budget, and performance bonuses u2022 Project Variety - Engage with clients across different industries, solving unique business challenges through ServiceNow implementations Your future duties and responsibilities: Responsible for implementing and configuring ServiceNow modules to meet client needs, including workflow design, UI customization, and dashboard optimization. Develops and maintains integrations with third-party systems using REST/SOAP APIs and Integration Hub. Collaborates with stakeholders to translate business requirements into scalable technical solutions aligned with platform best practices. Oversees platform administration tasks such as upgrades, deployments, and performance tuning. Engages directly with clients for requirements gathering, solution recommendations, and knowledge transfer. Ensures quality through testing and compliance, while contributing to continuous improvement and staying current with platform updates. This role will be hybrid onsite 2-3 times a week in the Philidelphia PA or Cleveland OH office. Required qualifications to be successful in this role: u2022 2-5 years of hands-on ServiceNow platform experience u2022 Proven success implementing ServiceNow modules, with deep knowledge in at least one core area (e.g., ITSM, ITOM, HRSD, CSM). u2022 Strong grasp of platform architecture, data model, and scripting (JavaScript/GlideScript). u2022 Skilled in workflow automation, Flow Designer, and Integration Hub. u2022 Familiar with web technologies (HTML, CSS, REST/SOAP, JSON, XML) and ITIL principles. u2022 Strong analytical and problem-solving skills. u2022 Effective communicator with client-facing experience. u2022 Self-motivated, adaptable, and eager to expand technical breadth. u2022 Committed to quality, collaboration, and continuous learning. Desired qualifications: u2022 ServiceNow Certified System Administrator (CSA) u2022 ServiceNow Certified Implementation Specialist in relevant modules u2022 ITIL Foundation or higher certification u2022 Exposure to Performance Analytics, Security Operations, GRC, or ATF. u2022 Familiarity with Agile/Scrum and cloud platforms (AWS, Azure, GCP). u2022 Experience mentoring others and working across industries. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $137,100.00. CGIu2019s benefits are offered to eligible professionals on their first day of employment to include: u2022 Competitive compensation u2022 Comprehensive insurance options u2022 Matching contributions through the 401(k) plan and the share purchase plan u2022 Paid time off for vacation, holidays, and sick time u2022 Paid parental leave u2022Learning opportunities and tuition assistance u2022 Wellness and Well-being programs #CGIFederalJob #LI-JK6 Skills: + ServiceNow What you can expect from us: Together, as owners, letu2019s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youu2019ll reach your full potential becauseu2026 You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thatu2019s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companyu2019s strategy and direction. Your work creates value. Youu2019ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youu2019ll shape your career by joining a company built to grow and last. Youu2019ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamu2014one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills Clickhere (to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIu2019s legal duty to furnish information.

Created: 2025-10-04