Veterinary Client Service Representative, Weekends

Ethos Veterinary Urgent Care is hiring a Full-time Client Care Specialist to join our team in Nashua, NH.Our Urgent Care centers bridge the gap between general practice and emergency. Our 2-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies. Urgent Care Hours of Operation: Monday-Sunday 8:30a - 8:30pAnticipated Schedule:Saturday/Sunday: 8:30a - 8:30pCompensation:Starting at $18 - $20 - will increase with experience!About the Job: Welcome our clients in a friendly, helpful, and compassionate manner.Prepare and review documents and medical records accurately and completely.Educate and advise clients regarding hospital services and practices. Process check-ins promptly and efficiently, schedule and check in regular appointments, and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.Process admissions and discharges accurately; schedule follow-up appointments as necessary.Process invoices and payments accuratelyAssist with other administrative duties such as scanning, faxing, and emailingAnswer multiple phone lines promptly and professionally, direct calls, fax, and scan.About You:One year of customer service experience. preferred but will train the right candidate.Ability to work in a fast-paced, highly collaborative environment and commitment to developing long-term relationships with colleagues, clients, and community is required.Detail-oriented with good organizational, communication, and time management skills.Fluent English skills (speaking & reading) are required for the role.Part Time Benefits:CSR Certificate ProgramEmployee Pet Discount401k with employer matchAccess to VetBloom for RACE-approved continuing education and trainingPartnership with Purdue Veterinary Technology program, including scholarshipsAbout Us:Veterinary Urgent Care serves as a vital bridge between primary care and emergency services. We are committed to providing top-notch medical care for pets in their time of need. Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays). Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions, such as:Ear issuesLimping and scootingHot spotsTooth and nail-related injuriesCoughing and sneezingAllergic reactionsMinor injuries requiring stitchesVomiting, diarrhea, and not eatingImportant Information:Please note that Veterinary Urgent Care does not provide 24-hour emergency care. We are not equipped to handle patients in life-threatening conditions. For patients experiences any of the following, we direct them directly to a 24-hour emergency veterinary hospital:Difficulty breathingMajor traumaIngestion of toxic substancesSeizuresInability to urinateFor more information about our hospital, please visit

Created: 2025-10-04