Field Service Manager

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.We’re looking for a true go-getter to oversee: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.- Selecting, hiring, training, and developing current and new technical representatives.- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.- The warehousing process as it relates to merchandise and inventory.- The development and education of the team as it relates to new technology in an evolving industry.Do you meet these requirements? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.- Service management experience in the technology industry.- Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.- Strong communication skills including the desire to develop and lead a team.- Possess excellent time management skills.We are providing the anticipated salary range for this role: $61,800 - $92,520 annually.About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https:www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https:www.usa.canon.com/about-us/life-at-canon. #CUSA Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.#LI-RH1 #PM19 #LI-Hybrid

Created: 2025-10-04