Customer Service Representative - Full Time

Dohrn Transferis a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.Dohrn is currently seeking a Full Time Customer Service Representative I at our Corporate office in Rock Island, IL.Hours can vary between 6:30am - 5:30pmPay is $18.00/HourBenefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.POSITION SUMMARY:To provide exceptional Customer Service.MINIMUM REQUIREMENTSHigh School education or equivalentValid Driver LicenseExcellent Customer Service & Telephone EtiquetteExcellent communication skills- verbal and writtenExcellent MindsetDetail-oriented45-50 WPM typing skillsProficient in Microsoft ExcelAbility to work in a team as well as independentlyExcellent attendanceESSENTIAL FUNCTIONS:Field inbound calls, emails and chats providing exceptional Customer ServiceMonitor the call queues to ensure that department is meeting goal timesRespond to inquiries with excellent verbal & written communication skillsTrace and monitor accounts to ensure on-time deliveryAssist with scheduling pickup requestEducate, when possible, self-service options available to CustomersProblem-solve customer issues that arise throughout the dayBackfill ReceptionistAnswer all phone calls coming into the Corporate Office by operating the switchboardGreet Visitors and applicants as they enter and assist them with their needsStuff and mail all paper invoices to customersPrepare weekly timecards and various outgoing mailingsPerform other duties as neededWORKING CONDITIONS/PHYSICAL REQUIREMENTSPrimarily sedentary work, which involves sitting most of the timeMay be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsThe general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;Visual Acuity including regular use of items including a computer screen or monitorManual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingersTalking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of othersDohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Created: 2025-10-02