Service Coordinator

Title: Service CoordinatorClassification: Non-ExemptSalary $50,000 yearScope of Position: The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned both at the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.Key Responsibilities:Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career officeProvide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com)Assist with resume printing, job application processes, and accessing labor market informationEnsure proper customer check-in and documentation in systems such as WorkInTexas.comDistribute program brochures, forms, and materials related to workforce programs, orientations, and eventsMaintain the functionality and cleanliness of resource room equipment and materialsMonitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activitiesCollaborate with career office staff to support appointments, workshops, and referralsDocument customer interactions accurately to maintain data integrity and compliance with service requirementsAssist with logistics and setup for in-office events, orientations, or hiring fairs as neededOther opportunities as availableEducation and Experience Requirements:Bachelor’s degree preferred, or equivalent experienceOne year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environmentFamiliarity with computers, common web-based applications, and office equipmentAbility to communicate clearly and effectively with diverse populationsStrong problem-solving, multitasking, and interpersonal skillsMust have reliable transportation to and from the worksite and other required locations

Created: 2025-10-02