Patient Service Representative II

Delray Eye Associates is seeking an energetic, patient-focused Patient Service Representative to join our multi-specialty ophthalmology practice in Delray Beach, Florida.Serve as the friendly, patient-focused first point of contact in a a supportive, team-oriented environment where your skills and contributions are valued. We offer great work hours with no major holidays and a robust benefits package to support your well-being.Preferred candidates will have at least one year of medical front desk or billing experience, ideally in an optometry or ophthalmology practice. Apply today to join our dedicated team!This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Delray Eye Associates for over 30 years, has been providing quality care to everyone in Broward Countywith an excellent clinical support team and dynamic leadership. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.All of us at Delray Eye Associates are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.delrayeyecare.comThe Patient Services Representative II will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.Greet and welcome all patients and visitors upon arrival to clinicFollow all practice policies and procedures for thorough and complete check in and check out processUtilize multiple methods of data collection including paper, electronic, kiosk, and web-based applicationsConfirm that accurate patient demographic and insurance information has been collected and update if necessary Confirm insurance eligibility and verify active and participating coverageAccurately calculate and collect patient copayments, deductibles, and due balances Schedule return appointments and set up reminder notificationsProfessionally assist doctor, staff, patients and visitorsMaintain confidentiality of all doctor, staff and patient informationResponsible for keeping the reception area clean and organizedAssist with maintaining proper inventory levels of retail items (if applicable)Answer inbound and outbound phone calls with appropriate telephone etiquetteHandle sensitive information in a confidential mannerExecute duties of position in a professional and courteous mannerAccept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipientsMust be willing to travel between locations to support front office operations (only applicable for multi-location practices)Must be willing to work early mornings, late evenings, and weekends as required to support business needsOther duties as assignedHigh school diploma or equivalent is requiredPrior medical billing experience preferred.Must be compassionate and can establish confidence and trust with patientsMust have the ability to remain calm and professional under pressure or stressHighly energetic with a positive attitudeAttention to detailPossess strong written and verbal communication skillsCreate and maintain positive interpersonal relationships Ability to perform as part of a team as well as work independentlyOne or more years’ experience working in a medical practice preferredKnowledge of medical and vision and insurances preferredBasic computer knowledge requiredExperience with NextGen, Microsoft, Clearwave preferredIn Turn We Will Provide:Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.Company paid life insurance.Paid holidays and generous paid time off.Paid parking where applicable.Team oriented working environment where you are heard and respected.Clear career ladder opportunities.#ESP2

Created: 2025-10-04