Customer and Technical Support Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.The Customer Service - Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.This is an on-site position located in Warminter, PA. We are seeking the hours of M-F from 10am-6pm. This position pays $16hr.Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.Respond to internal or external user requests for service and determine nature and extent of support needed.Provide support or refers to the appropriate staff member.Respond to software problems on site or over the phone, chat and/or email.Investigate error messages and determine resolution.Train users in startup, basic, and advanced use of our websites.Provide timely and accurate information to incoming client requests.Process client orders/changes according to established department policies and procedures.Strong time management and organizational skills.Proficiency in M.S. Office Suite including Outlook, Word, and Excel.Must be detail oriented.Must have excellent oral and written communication skills.Must have strong telephone skills and be able to work with a diverse population.Must be able to maintain confidential information and follow procedures for work processing.Must be able to manage multiple tasks or projects.The candidate we are seeking will have at minimum a high school diploma or equivalent.Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAll candidates are subject to a drug test and a background screening.Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Created: 2025-10-02