Applicant Support - Call Center

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.As an Applicant Services Representative, you’ll support individuals going through the background screening process by communicating with applicants via phone and email, gathering information, and assisting with documentation in a fast-paced call center environment.This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 12pm-8pm or 2pm-10pm. This position pays $16hr.Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain informationSupport applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assignedCompose professional emails in a quick and efficient mannerReview and evaluate documentation and information needed for the background screening processCommunicate with applicants via email and phone regarding their background checks and complete further required researchMaintain and document detailed notes in system regarding correspondence with applicantsStrong attention to detailMust be able to work in a fast paced, inbound/outbound call center environmentMust be able to achieve and maintain high volume productionAbility to multitaskAbility to efficiently operate and navigate a computer and internal softwareExcellent verbal and written communication skillsMust be proficient in Microsoft OfficeThe candidate we are seeking will have at minimuma high school diploma or equivalent.Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time off Paid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAll candidates are subject to a drug test and a background screening.Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Created: 2025-10-04