Accounts Receivable Specialist - Service & ...

At MacDonald-Miller Facility Solutions (u201cMacMilleru201d) we make buildings work better (. As the Northwestu2019s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over one thousand employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customersu2019 expectations and executing with distinction (. Our clients trust their toughest projects with our integrated teams, including: + New construction u2013 Engineering, fabrication and install of mechanical systems for new projects following lean construction practices + Special projects u2013 Retrofits and mechanical repairs for existing buildings for new efficiencies + Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response + Building performance u2013 Control systems, fault detection, energy services and remote monitoring + Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients People love to work at MacDonald-Miller, and itu2019s because we all share the same Core Culture Values: ( + Collaboration u2013 Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. + Dedication ( u2013 We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. + Safety ( u2013 Everyone deserves a safe workplace. Safety is more than hardhats and boots, itu2019s an attitude and the environment we create. Every day, everyone goes home to their families. + Community ( u2013 We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. + Innovation ( u2013 We are committed to continuous, creative problem solving (. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. + Fun ( u2013 Take the work seriously, but never taking ourselves too seriously. Itu2019s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Requirements Accounts Receivable Specialist u2013 Service & Preventative Maintenance Collections - This is where you come in. We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Accounting Team, with a strong focus on Service and Preventative Maintenance contract collections. In this role, you will manage the full collections lifecycle, support cash application processes, and develop strong relationships with customers to ensure timely paymentsu2014particularly related to our service and maintenance agreements. Youu2019ll play a critical part in reducing outstanding receivables and maintaining accurate documentation to support business operations. Top Deliverables to Be a Hero in the First Year: + Own the collections process for Service and Preventative Maintenance invoices, proactively contacting customers via phone, email, and mail to follow up on outstanding balances. + Facilitate and process credit card payments, ensuring secure handling of payment information in accordance with PCI compliance standards. + Consistently maintain or reduce days billing outstanding to 45 days or less for assigned accounts, with a target of keeping 60+ day aging at or below 15% of total receivables. + Partner closely with the cash application team to ensure paymentsu2014including credit card and ACH paymentsu2014are properly applied, resolving discrepancies swiftly. + Maintain detailed records of all collections activities, customer communications, payment commitments, and any service-related disputes. + Investigate and resolve billing issues or disputes, often related to scope of service work, contract terms, or preventative maintenance scheduling, by working cross-functionally with Service Account Operations Managers. + Generate and analyze AR aging reports with a focus on identifying service-related delinquencies and escalating problem accounts as necessary. + Serve as a key point of contact for customer inquiries related to service billing, payment status, and account reconciliationu2014including providing support for customers needing assistance with credit card payment options. + Continuously recommend and implement improvements in the AR and collections process to increase efficiency, reduce billing cycles, and enhance the customer experience. + Perform other duties as assigned by the AR Manager. Who Youu2019ll Work With: This role reports directly to Ewelina Szarkowicz u2013 Accounts Receivable Manager, and is part of a collaborative, fast-paced Accounting Team working on a variety of initiatives to support our growing service business. You'll have broad visibility across the organization, regularly interacting with teams in Service Operations, Sales, and Customer Support to ensure billing and collections processes align with business goals and customer satisfaction. Benefits Compensation: $27/hour to $35/hour MacDonald-Miller Facility Solutions presently provides employee coverage for: + Medical, dental, vision for employees (coverage available for dependents for shared premium). + 401k retirement plan including Company matching. + Vacation and Sick Compensation (PTO), and Holiday Pay + Disability income protection including short term and long-term disability. + Employee and dependent life insurance. + Wellness Program. + Employee Assistance Program. Where you will work Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access. If youu2019re ready for an adventure and are interested in being considered for this role, click apply to start the conversation Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job (

Created: 2025-10-02