Agentic AI Architect - Marketing & Communications

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Nelnet is committed to investing in Microsoft Copilot and other AI technologies to transform how we work. As part of that vision, weu2019re seeking a forward-thinking Agentic AI Architect to join our Corporate Marketing & Communications team. This role will lead the development and execution of our AI strategy, with a strong focus on leveraging Microsoft Copilot to enhance content creation, campaign execution, and internal communications. The ideal candidate will bring a blend of technical expertise, strategic marketing and communications thinking, and a passion for innovation. This role will collaborate across marketing and communications teams and partner closely with Nelnetu2019s AI Center of Excellence to ensure alignment, scalability, and impact. Key Responsibilities AI & Automation Strategy u2022 Develop and own the AI and automation strategy and roadmap for Corporate Marketing & Communications. u2022 Lead the implementation of Microsoft Copilot and in-house AI Agents & tools across marketing and communications workflows. u2022 Identify opportunities to automate repetitive tasks and enhance content creation, personalization, and delivery. Tool Development & Integration u2022 Design, build, and maintain AI-powered tools and agents using both low / no-code platforms such as PowerAutomate and Microsoft Copilot, as well as original tools backed by LLMs. u2022 Integrate AI into existing systems including CMS, CRM, email marketing, and analytics platforms. u2022 Direct the development, management, and governance of AI Agents. Collaboration & Enablement u2022 Partner with Nelnetu2019s AI Center of Excellence to align on governance, best practices, and innovation. u2022 Collaborate with internal marketing and communications teams across business areas to support adoption and training. u2022 Provide technical guidance and support to team members using AI tools, and help direct use case identification and AI / Agentic AI delivery. Performance & Optimization u2022 Monitor performance of our AI portfolio; ensure compliance with data privacy, brand standards, industry regulations, and AI ethics. u2022 Use analytics and feedback to continuously improve effectiveness and efficiency. u2022 Stay current on emerging AI trends and recommend new applications to drive innovation. Salary for this role is: $90,000 Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. Qualifications u2022 Bacheloru2019s degree in marketing technology, communications, computer science, data science, or a related field. u2022 Experience in marketing technology, digital marketing, AI/ML engineering, and/or Agentic AI development. u2022 Hands-on experience with Microsoft Copilot and other Agentic AI platforms (e.g., PowerAutomate, Jasper, LLMs, Python, VSCode Editor, etc.). u2022 Proficiency in scripting languages (e.g., Python, JavaScript) and low / no-code AI platforms (e.g., Power Automate, Zapier, Copilot). u2022 Strong understanding of marketing workflows, content strategy, and digital communications. u2022 Excellent collaboration, communication, and project management skills. Preferred Qualifications u2022 Experience with CMS (e.g., Sitecore, WordPress), CRM (e.g., HubSpot, Creatio), marketing automation platforms (e.g., HubSpot, Acoustic), and project management platforms (e.g., Workfront, Asana). u2022 Familiarity with prompt engineering, LLM fine-tuning, or AI governance frameworks. u2022 Experience working in cross-functional environments with IT, data, and creative teams. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nationu2019s largest student loan servicer u2013 but we do more than that. _A lot more._ Weu2019re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and thatu2019s just a shortlist). For over 40 years, weu2019ve been serving our customers, associates, and communities to make dreams possible. EEO Info ( EEO Letter ( EPPA Info ( FMLA Info (

Created: 2025-10-02