Service Support Specialist

Now Hiring - Service Support Specialist!? Location: Madison, TN?️ Schedule: Monday-Friday, 8:00 AM-5:00 PMWho We Are:Tri-Imaging Solutions is a trusted leader in medical imaging systems, service, and support. From our Madison, TN headquarters to hospitals across the country, we deliver top-tier solutions that keep healthcare running smoothly. We value teamwork, craftsmanship, and flexibility—and we’re looking for professionals who thrive in a fast-paced, customer-focused environment.Position Overview:We’re seeking a Service Support Specialist to join our Service Dispatch Operations team. In this role, you’ll be the first point of contact for our customers, vendors, and field service engineers. You’ll coordinate service requests, dispatch activities, and ensure timely, accurate communication that keeps our service delivery running seamlessly. This is an excellent opportunity for someone with strong organizational skills, problem-solving ability, and a passion for customer service to build a long-term career in the healthcare technology field.What’s in It for You (Benefits):Consistent Monday-Friday schedule, no travel requiredMedical, dental, and vision insurance401(k) with company matchPaid time off and holidaysSupportive team culture and opportunities for advancementWhat You’ll Do:Serve as the first point of contact for service customers via phone and emailDispatch and prioritize assignments for field service engineers, vendors, and intercompany teamsDocument service requests in our ticketing system and maintain accurate recordsTrack preventative maintenance schedules and assign accordinglyFollow up on outstanding documentation and purchase order requestsSupport timely processing of service call tickets and field service reportsProvide high-quality customer service while ensuring expectations are met or exceededWhat You’ll Need (Requirements):High school diploma or GED; at least one year of related experienceStrong computer skills (Microsoft Office required; Excel, Outlook, Word, and database systems preferred)Proven customer service and/or call center experience (service dispatch experience a plus)Excellent organizational, problem-solving, and communication skillsAbility to work effectively under pressure and meet deadlinesCommitment to excellence, professionalism, and teamwork

Created: 2025-10-04