MGR - IT SERVICE DESK

The IT Support Manager’s role is to oversee the daily operation of the support staff. In addition, the IT Support Manger mentors and provides leadership to the support staff.BENEFITS INCLUDE:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsSalary range $70,000-$95,000Staff scheduling.Project organization and implementation.Testing and procuring equipment.Manage ticketing system.Escalate issues to level 2 and level 3 teams.Creates documentation for procedures and knowledge base items.Monitors health for all environments pertaining to the property.Assists with creation and maintenance of Internal Controls.Works closely with Infrastructure and Application Support teams.Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.Working technical knowledge of current network protocols, operating systems, and standardsMinimum of one (10) years of Information Systems experience or college level course work.Technical certifications a plus #indeedAC

Created: 2025-10-04