SHIFT MGR - HSKP

Under the direction of the Housekeeping Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.BENEFITS INCLUDE:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsSalary range $46,000-$56,000Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and proceduresAcknowledge all guests utilizing the 10/5 rule and using the guest name whenever possibleWith assistance from Director of Housekeeping and Housekeeping Managers, manages the property’s Hotel Housekeeping Department in all daily operationsCreates a culture of high ethical standards, integrity and service at all timesPersonally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordinglyImplements systems that help anticipate the needs of our guestsSeeks opportunities to improve performance, and implements action plans for improvementWorks with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room productWorks with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goalsCreates a culture of accountability through quality control metrics for Housekeeping performanceEnsures that all Housekeeping employees have excellent initial and ongoing trainingCreates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactionsCoaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).Ensures integration and teamwork for the department in a positive environmentParticipates in quality assurance program and helps Housekeeping achieve a top-tier ratingAssure all safety policies and procedures are followedAssists in the purchase of linens and housekeeping supplies through performing inventoriesConduct scheduling for all housekeeping employeesWorks closely with vendors to assure proper pricing, delivery and maintenanceIs responsible for overseeing the completion of room projectsUtilize device/HotSOS to place requests for Housemen and other departmentsIs responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate executionTo report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.Other duties as assignedHigh School diploma, GED, or equivalent requiredMinimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping SupervisorBilingual in Spanish preferredMust possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experienceCommitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goalsMust present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearanceMust possess the ability to take charge, make improvements, build teams and make decisionsMust be able to communicate effectively with guests in English, specific to position duties and responsibilitiesMust possess good knowledge of computersMust be detail orientedMust possess excellent time management skillsMust be willing and able to work flexible hours including evenings, weekendsMust be mobile in order to visit guest rooms, storage areas, offices and other spaces#indeedAC

Created: 2025-10-04