Industrial Account Manager

Subordinate Positions: NoneLocation: Libertyville, ILSalary Range: $40,000 - $44,000Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Position Summary: Primary responsibility is the management and collection of the Snap-on Industrial EC portfolio, performing in a manner that will achieve corporate, regional, and individual performance standards. Major Responsibilities:Make outbound calls on accounts where payments have been missed and resolve service issues while controlling delinquencyEscalate any important issues to the attention of the Industrial Senior Account ManagerResolve customer delinquency problems or vendor delivery issues so as to retain customers and achieve permanent corrective action. Make arrangement to obtain customer payments, process phone payments, etc.Field and answer customer questions concerning the credit program and account statusQuote payoffs, provide account status, facilitate resolution of Vendor issues, etc.Manage transition of post-graduation accounts to appropriate servicing FranchiseesEnsure day to day activities and collection procedures adhere to corporate policyCounsel and advise Industrial sales & management team on credit sales, collections, and customer credit concernsPromote Snap-on Credit’s EC programEducate Industrial field sales personnel on EC program features and benefitsHandle inbound customer, Account Manager, and Franchisee calls with questions about Industrial EC accountsOther duties as requiredRequirements:BS or BA degree preferred1-3+ years of directly related experienceBusiness understanding and demonstrated skills and knowledge in:Credit and collectionsFinancial analysisCredit laws and regulationsReporting requirementsCommunications - verbal and writtenComputer applicationsSkip TracingNegotiationCharacteristics:Approachable and responsiveProactive, Organized, FlexibleExcellent work ethicTeam playerGoal orientedWill be required to pass an immediate drug test upon offer.Travel: No travel expectedEffort: Normal working hoursWorking Environment: Normal office environmentSnap-on is an Equal Opportunity Employer, Minority/Female/Disabled/VeteranFor additional information please reference our careers website at Careers | Snap-on Incorporated

Created: 2025-10-03