Front Desk

A cosmetic dermatology and MOHS Practice.The Front Desk Lead with Dermatology Coding Experience oversees daily front office operations for a dermatology practice, ensuring smooth patient flow, excellent customer service, and accurate insurance and billing processes. This individual will act as a liaison between front desk staff and management, while also utilizing their dermatology coding expertise to support billing accuracy and claims submissions.Front Desk OperationsLead and support front desk team in scheduling, check-in/check-out, insurance verification, and patient inquiriesEnsure front desk coverage, coordinate staff schedules, and assign daily responsibilitiesMonitor and improve workflows to optimize patient flow and minimize wait timesHandle escalated patient concerns or complaints professionally and promptlyEnsure a clean, organized, and welcoming front office environmentMedical Coding & Billing SupportAccurately review and code dermatology procedures and diagnoses (CPT, ICD-10, HCPCS)Ensure documentation supports codes submitted and meets billing compliance standardsCollaborate with clinical team to clarify diagnoses and treatments for coding purposesAssist billing department in resolving coding-related claim denials and rejectionsTrain front desk staff on basic insurance and coding practices relevant to their rolesAdministrative LeadershipAssist in onboarding, training, and mentoring new front desk staffConduct performance check-ins and provide feedback to team membersCommunicate practice policies, updates, and goals to front office teamMaintain inventory of front desk supplies and equipmentEnsure HIPAA and OSHA compliance at the front deskEducation and ExperienceHigh school diploma or equivalent required; Associate’s or Bachelor's degree preferred3+ years of medical front desk experience in a dermatology practice1-2 years of experience with dermatology coding and billingSupervisory or lead experience in a healthcare front office setting strongly preferredCertificationsCertified Professional Coder (CPC) or Dermatology Coding Certification (DCS) preferredHIPAA and OSHA compliance training a plusMedicalDentalVision#IND1

Created: 2025-10-04