Planner, Customer Supply Chain

About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech u2014 all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the branu00add is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role In October 2014, Charlotte Tilbury launched at Bergdorf Goodman in New York and became the first beauty brand to be showcased in the prestigious Bergdorf windows. Not satisfied with only one industry first in the US, we then launched at Nordstrom in Los Angeles with an outdoor beauty festival Ever since, we have expanded across the US and Canada and continue to have very ambitious growth plans in the US and new markets for 2022 and beyond. Reporting into the Senior Customer Supply Chain Manager u2013 North America, we are looking for an enthusiastic individual with experience ideally as a supply chain analyst or planner, from a fast-moving consumer goods business, and who is eager to move into a dynamic environment. Requirements As a Planner, Customer Supply Chain you will u00b7 Be able to take on the responsibilities of this role, while continually looking for ways to implement change and improve processes. You will be constantly challenging the norms and looking for opportunities to drive the department forward, so having natural drive is essential. Essential job functions include but are not limited to the following: u00b7 Sales order processing for our internal and external customers. u00b7 Monitoring the status of sales orders with our 3PL partners to manage priorities and facilitate on time delivery. u00b7 Management of daily communication flows with internal and external partners whether by email, phone, or EDI. u00b7 Tracking and reporting on orders vs. allocations for new products and also items under supply constraint. u00b7 Returns process management, including monitoring the 3PL sorting process, creating RA's and recording systematically. u00b7 Tracking, investigating, and reporting on outbound delivery discrepancies and B2B invoice queries. u00b7 Backorder management. u00b7 On shelf availability reporting for own channel. u00b7 Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays & out of stocks. u00b7 Understand & identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies. u00b7 Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders. Who will you work with Manager, Customer Supply Chain About you We expect the right candidate to be able to take on the responsibilities of this role, while continually looking for ways to implement change and improve processes. You will be constantly challenging the norms and looking for opportunities to drive the department forward, so having natural drive is essential. Essential job functions include but are not limited to the following: u00b7 Sales order processing for our internal and external customers. u00b7 Monitoring the status of sales orders with our 3PL partners to manage priorities and facilitate on time delivery. u00b7 Management of daily communication flows with internal and external partners whether by email, phone, or EDI. u00b7 Tracking and reporting on orders vs. allocations for new products and also items under supply constraint. u00b7 Returns process management, including monitoring the 3PL sorting process, creating RA's and recording systematically. u00b7 Tracking, investigating, and reporting on outbound delivery discrepancies and B2B invoice queries. u00b7 Backorder management. u00b7 On shelf availability reporting for own channel. u00b7 Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays & out of stocks. u00b7 Understand & identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies. u00b7 Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders. Benefits Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Base Salary Range: $XX.XX - $XX.XX u00b7 Generous staff discount to use on all products u00b7 Access to Tilbury Treats u2013 our very own rewards platform allowing you to save money and gain u2018money canu2019t buyu2019 discounts on anything from gym memberships to cinema tickets u00b7 Medical, dental, and vision benefits u00b7 Commuter Benefits (Pre-tax) u00b7 Flex Spending Account (FSA) u00b7 Employee Assistance Program (EAP) u00b7 401(k) with Company match u00b7 Paid Time Off u00b7 Birthday PTO Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page (

Created: 2025-10-03