Senior Events Manager

Additional Information Job Number 25154603 Job Category Event Management Location Renaissance Phoenix Downtown Hotel, 100 N 1st Street, Phoenix, Arizona, United States, 85004VIEW ON MAP (Phoenix Downtown Hotel, 100 N 1st Street, Phoenix, Arizona, United States, 85004) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $63,000 - $83,000 annually Bonus Eligible: Y JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planneru2019s primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the event management or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations u2022 Solve problems and/or suggest alternatives to previous arrangements if necessary. u2022 Leads pre-event and post-event meetings for assigned groups. u2022 Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. u2022 Manages customer budgets to maximize revenue and meet customer needs. u2022 Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. u2022 Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. u2022 Manages group room blocks and meeting space for assigned groups. u2022 Adheres to all standards, policies, and procedures. u2022 Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy u2022 Up-sells products and services throughout the event process. u2022 Participates in customer site inspections and assists with the sales process when necessary. u2022 Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability u2022 Manages revenue and profitability associated with events. u2022 Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. u2022 Reviews billing and payments with clients. Providing Exceptional Customer Service u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Handles guest problems and complaints. u2022 Makes presence known to customer at all times during entire event process. u2022 Follows up with customer post-event. u2022 Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. u2022 Strives to improve service performance. u2022 Sets a positive example for guest relations. u2022 Reviews comment cards and guest satisfaction results with associates. u2022 Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. The salary range for this position is $63,000 to $83,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. Weu2019re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-10-03