Sales Operations Training & Onboarding Specialist

Job Family: Brightly Software Req ID: 479156 Who we are Build a brighter future while learning and growing with aSiemens company at the intersection of technology, community andsustainability. Our global team of innovators is always looking to createmeaningful solutions to some of the toughest challenges facing our world. Findout how far your passion can take you. About the Job Brightly Software is seeking a dynamic anddetail-oriented Sales Operations Onboarding & Enablement Trainer tojoin our Sales Operations team. This role supports a global Sales organizationby designing, delivering, and maintaining onboarding and training programs thatdrive operational excellence and productivity. You will serve as a key partner to stakeholders acrossSales, Marketing, Enablement, P&O, Client Success, and FinanceOperationsu2014aligning priorities, coordinating resources, and supporting thesuccessful rollout of go-to-market operational changes. This role emphasizesprocess documentation, training delivery and content creation, and continuousimprovement driven by data insights. As a hybrid position, it requiresin-office presence 1u20132 times per week at our Raleigh location, along withoccasional evening availability (1u20132 times per week, typically 6u20137 PM EST) tosupport global teams. What you will do Lead enablement and drive adoption of all sales tools andrelated processes, including but not limited to the following activities: + Developand execute onboarding programs for new Sales hires across allgeographies. + Maintainand update training materials, internal documentation, and LMS content. + Serveas the subject matter expert (SME) for all sales tools and processdevelopment, supporting both onboarding and ongoing enablement programsled by Sales Enablement. + Hostlive training sessions, team meetings, and open office hours to supportonboarding and ongoing education. + Thishybrid role occasionally requires evening availability (1u20132 times perweek) to support our global sales teams. + Trackonboarding effectiveness and training completion rates. + Ownand manage the Sales Operations SharePoint and documentation repository. + Communicatetechnical and procedural changes clearly to go-to-market teams. + Collaboratewith Sales Enablement and P&O to design role-specific learning paths. + Partnerwith Sales Operations and the Revenue Organization to identify gaps andopportunities for improvement. Expected Outcomes + Successfuladoption, measured by reduction in error rate & utilization of salestools and processes is the primary metric. + Consistentlyachieve targeted time to productivity metricu2026 enhance onboardingexperience to maintain or improve time to productivity. + Reliablyupdated and accessible training materials and documentation. + Highengagement in training sessions and ongoing learning programs. + Clearcommunication of operational changes across go-to-market teams. + Strongalignment with Sales Ops, Enablement, and HR to close knowledge gaps. Performance Checkpoints + Onboardingeffectiveness tracked via ramp time, completion rates, and feedback. + Regularaudits and updates of LMS and documentation. + Reducedthe volume of exception requests and lowered error rates among sellers. + Attendanceand engagement metrics for training sessions. + SharePointusage and documentation update logs. + Continuousimprovement plans based on rep feedback and performance data. What you need + 3-5years of experience in Sales Operations, Sales Enablement, Learning &Development or related fields. + Skillas a seller is a plus. + Extensiveknowledge of the sales technology ecosystem, including platforms such asSalesforce, Salesloft, Clari, Chorus.ai, ZoomInfo, LinkedIn, Marketo, andother sales engagement or enablement tools. + Experiencedeveloping web-based training, process guides and delivering instructorled training. + Strongorganizational and communication skills. + Provenability to manage multiple priorities independently. + Experiencein content creation, flowcharting, and process documentation. + Familiaritywith high-growth, fast-paced environments. + Self-starterwith strong problem-solving and collaboration skills. + Abilityto scale training programs and documentation efficiently. What makes you a Standout + Expertin Sales Tech & Enablement : Deep experience with Salesforce,Salesloft, Clari, and other sales tools, plus a track record of drivingadoption and reducing error rates through effective training. + InstructionalDesign & Facilitation : Skilled in creating engaging web-based andlive training programs, with proven success improving ramp time andproductivity across global teams. + ProcessOptimization & Documentation : Strong ability to document,maintain, and scale sales processes using tools like SharePoint,flowcharts, and LMS platforms. + Cross-FunctionalCollaboration & Communication : Trusted partner to Sales,Marketing, HR, and Finance, with a data-driven approach to continuousimprovement and clear communication of operational changes. The Brightly culture Weu2019re guided by a vision of community that serves theambitions and wellbeing of all people, and our professional communities are noexception. We model that ideal every day by being supportive, collaborativepartners to one another, conscientiously making space for our colleagues togrow and thrive. Our passionate team is driven to create a future where smarterinfrastructure protects the environments that shape and connect us all. Thatbrighter future starts with us. Our Commitment to Equity and Inclusion in our DiverseGlobal Workforce: We value your unique identity and perspective. We are fullycommitted to providing equitable opportunities and building a workplace thatreflects the diversity of society, while ensuring that we attract the besttalent based on qualifications, skills, and experiences. We welcome you tobring your authentic self and transform the every day with us. Brightly maintains a Drug Free workplace in accordance withapplicable law. $53,760 $92,160

Created: 2025-10-04