Recruitment Team Manager

Location: Metro ManilaTeam: Talent AcquisitionSchedule & Work Set-up: 3PM - 12AM Manila Time/ Hybrid (Cubao or Taguig)Reports to: Director of Talent Acquisition About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together.The RoleAs the Recruitment Delivery Team Manager, you will lead and coach a team of recruiters and coordinators to deliver against high-volume and specialized hiring needs across multiple geographies. Youll own the execution of recruitment delivery, ensuring hiring targets are met while maintaining an excellent candidate and stakeholder experience. A critical part of this role is being data-driven—youll use reports, dashboards, and analytics to measure performance, forecast needs, and continuously improve recruitment outcomes.What Youll Do:Lead, coach, and mentor a recruitment delivery team to meet and exceed hiring targetsPartner closely with the Recruitment Strategy, Sourcing, and Operations teams to align hiring execution with business needsMonitor pipelines and ensure timely movement of candidates across stagesBuild, analyze, and present dashboards and reports to measure KPIs (time-to-fill, quality of hire, pipeline health, recruiter productivity)Use data and insights from Google Sheets, Looker, and ATS reporting to optimize delivery processesEnsure consistency and accuracy of candidate data in our Applicant Tracking System (JazzHR)Collaborate with stakeholders to anticipate hiring needs, set realistic timelines, and align on prioritiesDrive continuous improvement initiatives to enhance recruitment efficiency, candidate experience, and hiring outcomesWhat We Expect From You:5+ years of recruitment experience, with at least 2 years in a team lead or manager roleProven success managing end-to-end recruitment delivery in a BPO, shared services, or fast-scaling organizationStrong proficiency in Google Sheets (complex formulas, pivots, dashboards) and Looker Studio (report building and analytics)Excellent stakeholder management and communication skillsData-driven mindset with the ability to translate insights into actionStrong organizational skills and ability to manage multiple requisitions and priorities simultaneouslyA people-first leader who can coach, motivate, and develop a teamWhat Youll Get In Return:Competitive compensation and benefitsFlexible work arrangementsOpportunities for professional growth and career developmentInclusive, supportive culture built on empathy and respectA chance to collaborate with global partners and diverse teamsCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-10-06