Agent Front Desk- Fort Leonard Wood

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps., Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youâll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Youâll also create the warm atmosphere that makes our guests feel at home in any location. , The hourly pay rate for this role is $17.75. , We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience., Acknowledge IHG Rewards Club members and returning guests, in person or on the phone, Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay., Handle cash and credit transactions., Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes., Stay one step ahead of guestsâ needs ⓠrecord and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary., Stay safe all the time. Following our safety procedures, youâll report all incidents and wear any protective gear needed., Take pride in your appearance and place as a brand ambassador., Always know what events and activities are on the dayâs schedule., Jump into other ad-hoc duties when your colleagues need your help.Key Skills ,Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so youâll be easy to talk to., Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories., Fluency in the local language - extra language skills would be great, but not essential., Literate and tech-savvy - youâll need a good grasp of reading, writing, basic math's and computers Flexibility - night, weekend and holiday shifts are all part of the job., Youâll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential., Experience - ideally, youâll have spent at least one year in a front desk or guest service position., Strength - sometimes youâll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling., Who we are We need people like you to make a difference and create exceptional experiences every single day. Donât just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Letâs Go Further Together.

Created: 2025-10-06