Customer Care Representative

Customer Care Representative (Remote) MUST reside in Texas, Arizona, or Colorado Employment Type: Contract Full-Time Remote Start Date: 10/31 Job Summary: The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment. Key Responsibilities: + Actively listen to customer concerns with empathy and patience + Provide accurate and timely solutions using available tools + Build trust through kind, responsive, and helpful interactions + Support customers via phone, chat, email, and social media + Assist with package tracking, returns, refunds, product info, and warranties + Guide customers through website navigation and product selection u2705 Required Qualifications: + Previous customer service experience + Strong written and verbal communication skills + Comfortable using Microsoft Office (Outlook, Word) + High School Diploma or equivalent u2728 Preferred Experience: + Hospitality, Retail, Food Service, or Call Center + Customer Care and Inbound Call Handling + Service-oriented mindset Schedule & Availability: + Standard Hours: Monu2013Sat, 8:00 AM u2013 5:00 PM MST/9:00 AM - 6:00 PM CST + Peak Season (Novu2013Jan): Monu2013Sun, 7:00 AM u2013 6:00 PM MST/8:00 AM - 7:00 PM CST + Shift Bids: Assigned post-training based on availability and business needs Training Requirements: + Day 1 (Friday): Paid orientation (2 hours) + Weeks 1u20133: Full-time training, Monu2013Fri, 8:00 AM u2013 5:00 PM MST/9:00 AM - 6:00 PM CST Attendance is mandatory for all training sessions. Remote Work Requirements: + Quiet, distraction-free workspace + Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers) + Equipment Provided: Laptop, mouse, headset + Casual dress code Perks: + Quarterly discount codes for premium lifestyle products + Opportunity for overtime during peak season #easypriority25 Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-06