Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry. Responsibilities: u2022 Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism. u2022 Process orders accurately and efficiently, ensuring all details align with customer needs. u2022 Maintain detailed records in electronic medical systems, adhering to data entry protocols. u2022 Handle both inbound and outbound calls, providing support and information as required. u2022 Collaborate with team members to ensure customer satisfaction and service consistency. u2022 Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals. u2022 Manage email correspondence, ensuring timely and accurate responses to customer inquiries. u2022 Adhere to company policies and procedures while delivering quality customer interactions. u2022 Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems. Requirements u2022 Minimum of 1 year of experience in customer service, preferably in a call center environment. u2022 Proficiency in handling inbound and outbound calls with a customer-focused approach. u2022 Familiarity with order entry processes and electronic medical records (EMR) systems. u2022 Understanding of basic medical terminology and common medical abbreviations. u2022 Strong communication skills, both verbal and written, including email correspondence. u2022 Ability to work collaboratively in a team-oriented environment. u2022 Detail-oriented with excellent organizational skills to manage multiple tasks efficiently. u2022 Demonstrated ability to adhere to company policies and deliver consistent customer service. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-10-06