Client Support, Return Mail Processor (Tier II)

Description We are looking for a dedicated and detail-oriented individual to join our team as a Client Support, Return Mail Processor (Tier II) on a contract basis. This role involves handling returned mail and ensuring its accurate logging and processing, while maintaining high standards of customer service. Based in West Henrietta, New York, you will work independently to manage tasks efficiently and contribute to the smooth operation of our payroll services. Responsibilities: u2022 Receive and organize returned mail, accurately logging it into the system. u2022 Prepare and send out replacement packages in a timely and organized manner. u2022 Contact clients as needed to verify and update business addresses. u2022 Follow established guidelines to ensure positive customer interactions and compliance with company policies. u2022 Utilize software platforms, including Salesforce and Adobe Flex, to perform data entry and track mail processes. u2022 Maintain a basic understanding of job-related tasks and tools to ensure consistent performance. u2022 Perform additional data entry assignments as required to support team operations. u2022 Prioritize tasks effectively to manage workload and meet deadlines. u2022 Lift and handle mail packages weighing up to 20 pounds. u2022 Collaborate with team members to maintain a high standard of quality and accuracy in all processes. Requirements u2022 Proven experience in customer service and data entry roles. u2022 Familiarity with software platforms like Salesforce and Adobe Flex. u2022 Ability to follow policies and procedures while maintaining attention to detail. u2022 Strong organizational and prioritization skills for managing multiple tasks. u2022 Basic computer literacy and proficiency in using HRIS systems. u2022 Reliable transportation to ensure consistent attendance at the work location. u2022 Capacity to lift and handle packages weighing between 10-20 pounds. u2022 Commitment to delivering quality service and maintaining positive client relationships. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-10-06