Systems Analyst (Help Desk), Weekend Night Shift

Description Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firmu2019s user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Saturday and Sunday 12:00 a.m. - 12:30 p.m.; Monday 12:00 a.m. - 1:00 p.m. Essential Duties and Responsibilities: u2022 Serve as initial point of contact for telephone and e-mail inquiries on the Firmu2019s software applications, hardware, printers, and remote technologies directed to the Information Technology department. u2022 Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach. u2022 Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination. u2022 Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential. u2022 Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams. u2022 Provide onsite desktop support, ensuring timely and effective resolution of usersu2019 issues and technical needs. u2022 Provide occasional home visit support for attorneys in the Firm. u2022 Respond to occasional after-hours/emergency support requests as needed. u2022 Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals. u2022 Maintain accurate records of all maintenance, inventory and security measures associated with the Firmu2019s inventory. u2022 Safely lift and transport equipment weighing up to 50 pounds. u2022 Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: u2022 Experience providing telephone based technical support and/or desk side technical support. u2022 Ability to communicate technical subjects to non-technical staff. u2022 Proven track record of being detail-oriented, with outstanding follow-through. u2022 Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware. u2022 Experience supporting mobile devices or with Mobile Device Management platforms (Intune). u2022 Experience with entering and tracking tickets in an incident management system (ServiceNow). u2022 Knowledge of VOIP technology telephone system a plus. u2022 Experience with Active Directory and MS Exchange. u2022 Understanding the basic use of CMD and PowerShell. u2022 Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc). u2022 Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.). u2022 Strong adherence to IT compliance procedures and documentation standards. u2022 Knowledge of Audio/Visual systems a plus. Education and Experience: u2022 Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis). u2022 1-3 years of experience in a technical environment. u2022 Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications. u2022 Prior law firm experience a plus. u2022 One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network+ preferred. o HDI HelpDesk Analyst Certification preferred. Skills Windows, MS Office, Macs, Citrix, VPN, Mobile Devices, iManage document management, AirWatch MDM, VOIP phones Top Skills Details Windows,MS Office,Macs,Citrix,VPN,Mobile Devices Additional Skills & Qualifications Candidates must have excellent communication skills and customer service skills. Experience Level Expert Level Pay and Benefits The pay range for this position is $90000.00 - $105000.00/yr. United Healthcare Medical Insurance, MetLife Dental insurance, EyeMed Vision.401K Eligible upon date of hireContributions between 1% and 75% of gross compensation on a pre-tax basis and/or 1% - 100% of net compensation on a Roth after-tax basis.Voluntary after-tax contributions of up to 10­ditional catch-up contribution if you are age 50 by calendar year-endContributions are subject to annual IRS maximumDiscretionary Firm Contributions are generally a percentage of your eligible gross wages and may change at any time. You will become eligible for a Firm Contribution after one year of service in which you have worked at least 1,000 hours and are at least 21 years of age. Entry dates are the quarter following when you have met the eligibility requirements. Workplace Type This is a hybrid position in New York,NY. Application Deadline This position is anticipated to close on Oct 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-06