Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to work in a fast-paced service industry environment, providing exceptional support to clients and ensuring smooth account management. If you have a strong background in customer service and a proactive approach, we encourage you to apply. Responsibilities: u2022 Assist customers by addressing inquiries, resolving issues, and providing accurate information in a timely manner. u2022 Maintain detailed records and prepare reports to ensure accurate documentation of client interactions and account updates. u2022 Handle inbound calls professionally, demonstrating strong communication skills and a customer-focused attitude. u2022 Utilize SAP software to manage data entry and account transactions efficiently. u2022 Leverage Office tools to create detailed reports and support administrative tasks. u2022 Collaborate with team members to ensure seamless account management and client satisfaction. u2022 Follow established procedures for background checks and drug screenings prior to onboarding new team members. u2022 Adapt quickly to new processes and systems, contributing to the teamu2019s success. u2022 Uphold a high standard of professionalism in all interactions with clients and colleagues. Requirements u2022 Minimum of 2 years of experience in a customer service or account management role. u2022 Proficiency in SAP software for efficient data management. u2022 Strong skills in Microsoft Office, including Excel and Word, to support reporting and administrative tasks. u2022 Excellent communication skills, both verbal and written, to effectively interact with clients and team members. u2022 Ability to handle inbound calls and address customer needs with professionalism. u2022 Detail-oriented approach to data entry and record-keeping. u2022 Demonstrated ability to adapt quickly to new processes and systems. u2022 Must pass background checks, with all candidates required to undergo pre-employment assessments prior to employment. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-10-06