Customer Service Representative - Bilingual Spanish, ...

This job was posted by : For moreinformation, please see: On-site in Phoenix, AZStarting Pay: $19.16/hr. plus a $750 new hire bonus and up to $1,800+in other potential bonusesSchedule: Limited-Service Full-Time positions availableSite Hours: 24/7 center; the targeted start date, hours, and scheduleare discussed with recruiterEvening and night shifts are highly preferred - with a 10% shiftdifferential for hours worked between 7 p.m. and 5 a.m.Make a Difference and Empower People to Navigate Healthcare withConfidenceAre you bilingual and passionate about helping others? Maximus islooking for Bilingual (English/ Spanish) Customer ServiceRepresentatives (CSRs) who can provide exceptional support toindividuals navigating healthcare programs. If youre dedicated,compassionate, and eager to grow, we want you on our team.Youll assist some of the most vulnerable members of our community,helping them understand and access complex healthcare benefits. Maximusoffers paid, thorough training to prepare you for success.Pay & BenefitsWe provide a competitive package designed to support your success bothinside and outside work:- Competitive Compensation: $19.16/hr base pay + 10% shift differential $750 new hire bonus and up to $1,800+ in bonus opportunities,including training completion and referrals- Company-paid medical coverage- Invest in your ongoing education and development- 401(k) with company match- Paid time off, sick leave & 11 paid holidays- Employee Assistance Program (EAP), wellness resources, and employeediscount programs- Flexible schedules that meet your lifestyle- A supportive environment with career development and promotionalopportunities- No cold calls, sales, or collections involvedEligibility requirements apply, ask your recruiter for more detailsEssential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problemsvia multiple possible channels (i.e. telephone, emails, web chats, orwritten letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/ortroubleshooting.- Provides feedback when needed, provide input on call trends,processes, procedures, and training.- May respond to customer inquiries by referring them to publishedmaterials, secondary sources, or more senior staff.- Provide timely responses to telephone inquiries in a courteous andprofessional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling outtimesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browserto perform job duties- Assist caller(s) with filling out online applications and submittingelectronically to plan provider for processing- Complete basic call log related to the phone inquiries such asclicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can beaddressed by the appropriate partiesMinimum Requirements- High School diploma or equivalent with 6 months of customer serviceexperience.- Must be fluent in English and specified secondary language.- Provide timely responses to telephone inquiries in a courteous andprofessional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling outtimesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browserto perform job duties- Assist caller(s) with filling out online applications and submittingelectronically to plan provider for process ng- Complete basic call log related to the phone inquiries such asclicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can beaddressed by the appropriate parties#CCOPhoenix #CSRroles #maxCCOPhoenix #maxPriorityEEO StatementMaximus is an equal opportunity employer. We evaluate qualifiedapplicants without regard to race, color, religion, sex, age, nationalorigin, disability, veteran status, genetic information and otherlegally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wagerate for the location in which the employee is working, as determined bythe Department of Labor. That wage rate will vary depending on locality.An applicant's salary history will not be used in determiningcompensation.AccommodationsMaximus provides reasonable accommodations to individuals requiringassistance during any phase of the employment process due to adisability, medical condition, or physical or mental impairment. If yourequire assistance at any stage of the employment processincluding

Created: 2025-10-06