Field Service Specialist

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.Essential Roles and ResponsibilitiesPerform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.Plan and order necessary parts for service and maintenance, maintaining proper inventory control.Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection municate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.Manage travel to clinical and stakeholder sites for technical support, training, and meetings.Demonstrate interpersonal skills that embrace Vantive's cultural values of Care, Own it, Trust and Innovate.Perform other duties as assigned.Required QualificationsExperienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnos

Created: 2025-10-06