Regal Laurel | Team Member | $15.00 per Hour | Enjoy ...

Summary: This position pays $15.00 dollars an hour. Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular, or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; includingRegular and consistent attendanceHandling of emergency situations when called upon to do soGeneral cleaning duties; andCompliance with our company dress code.Essential Duties and Responsibilities for each position include, but are not limited to, the following:Box OfficeOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and couponsUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).Promoting the Regal Crown Club programEnsuring tickets are sold in accordance with the MPAA rating system and company policyResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophyConcessionOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed coupons as well as concession stock inventory.Promoting the Regal Crown Club programOperating, preparing and cleaning of all concession related equipmentUp selling/Suggestive sellingComplying with all local, state and federal food safety laws.Abide by all federal and state laws with regards to breaks and/or meal periods.Ensure required alcohol certification and training are current where applicable.If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.UsherTearing tickets, collecting and depositing appropriate stub, and directing patrons to their specting backpacks and packages when applicable.Managing crowd control and assisting guests in finding seats in auditoriums when necessaryEnforcement of MPAA rating systemConducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsReporting to the management any problems, discrepancies or unusual situations that arise at the theatre.Perform in-auditorium concession auxiliary sales as directed by managementCleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditoriumMonitoring the cleanliness and operation of theatre vending equipmentAssisting with all opening and closing duties as assigned by managementBenefits: Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of servicePay Scale Information: $15.00 per hour Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.Language Ability:Possess good public speaking, listen effectively and respond clearly and directly.Math Ability:Perform calculations with speed and accuracy and identify and correct errors.Reasoning Ability:Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.Personal Skills:Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. BehaviorsPreferredThought Provoking: Capable of making others think deeply on a subjectTeam Player: Works well as a member of a groupLoyal: Shows firm and constant support to a causeLeader: Inspires teammates to follow themInnovative: Consistently introduces new ideas and demonstrates original thinkingEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workSelf-Starter: Inspired to perform without outside helpPeer Recognition: Inspired to perform well by the praise of coworkersJob Security: Inspired to perform well by the knowledge that your job is safeGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityGoal Completion: Inspired to perform well by the completion of tasksFinancial: Inspired to perform well by monetary reimbursementFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Created: 2025-11-15