Selling Support: Craftsperson - Coach 685 5th Ave

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.The Craftsperson role is an integral part of the store's overall success and productivity, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, authentic interactions at our customer-facing workshop. Accurate and effective work, representing the brand's specialized services from the introduction to the customer through the duration of their service.Sample of tasks required of role:WORKSHOP:- Expert on Coach Leather Services- Co-create designs with customers and execute in a timely manner- Maintain workshop organization and cleanliness- Use your expertise of the products and services to elevate the customer experience- Act as liaison between the customer and NJ Repair Workshop- Perform all Coach specialized services including: - Monogramming- Customization- Leather Care- (Re)Loved and Repair Evaluations- Belt and Watch sizingOPERATIONS:- Communicate all discrepancies to Store Management- Organize and clean back stock daily; to include offsite / remote warehouse as applicable- Shift/organize backstock product; react to sell through and make room for new product- Manage stock levels/product ownership in back-of-house and sales floor- Participate in store physical inventory counts, as scheduledSALES FLOOR:- Regularly analyze sales floor to assess replenishment needs- React to sell through and execute visual merchandising needs.- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers- Respond to customer requests confidently; partner with sales team or Store Management, when needed- Upkeep housekeeping standardsA successful individual will...- Have a positive attitude and work well with customers- Have knowledge of the brand and what it means to be a Coach Craftsperson- Creative mindset- Possess leader skills to help train other associates who are not confident in customization- Ideally have some background in craftmanship/creating- Ideally have some background in art, crafting, utilization of tools and machinesAdditional RequirementsEducation: High school diploma or equivalent.Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.Our Competencies for All Employees- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and

Created: 2025-10-07