Web Design Onboarding Coordinator

About the Role Treatspace, Inc. is seeking a customer-focused and design-savvy Onboarding Coordinator to join our product line team. You will be the primary guide for new customers as they launch with PracticeBeat, combining project management with hands-on website implementation support. Your mission is to work with our implementation team to ensure each customeru2019s site is beautifully designed, fully functional, and ready for long-term success before transitioning them to our Customer Success team.u00a0 This role is ideal for someone who has worked in a digital agency or marketing services environment, understands customer expectations for polished web projects, and enjoys collaborating with both technical and creative teams. Key Responsibilities + Website Onboarding & Launch u2013 Lead customers through the full onboarding process, from initial welcome to a live, professional PracticeBeat site. + Training & Enablement u2013 Conduct live and recorded training sessions, share best practices on using the PracticeBeat platform which includes appointment requests, reputation management, website editor, and more.u00a0 + Project Management u2013 Track onboarding milestones, manage timelines, and set clear expectations with customers and internal teams (SEO, content, design, and product) to keep projects on schedule and aligned with client goals. + Customer Advocacy u2013 Serve as a trusted advisor, anticipating challenges and providing proactive solutions for a smooth site launch. + Web Design Implementation u2013 Assist customers with configuring and styling their PracticeBeat website. Make light HTML/CSS edits or coordinate with other PracticeBeat team members to achieve the desired look and feel. + Handoff to Customer Success u2013 Confirm each customer is fully onboarded, their website is live and optimized, and provide a seamless transition to the Customer Success team for ongoing support. + Process Improvement u2013 Gather customer feedback to continuously refine our implementation and onboarding processes. Qualifications + Experience: 1u20133+ years experience with web projects, digital project management, or client implementationu2014agency or SaaS environment preferred. + Technical Skills: Familiarity with website builders or CMS platforms (e.g., WordPress, Webflow, Squarespace) and basic HTML/CSS for light front-end adjustments. + Design Sense: An eye for clean, modern, user-friendly website layouts and typography. + Communication: Excellent written and verbal communication; confident presenting to customers and training end users. + Organization: Strong project management skills with the ability to balance multiple customer projects and meet deadlines. + Collaboration: Comfort working cross-functionally with Sales, Product, SEO, and Customer Success teams. + Customer-First Attitude: Passionate about delivering outstanding client experiencesu2014empathetic, proactive, and always focused on helping customers succeed. What We Offer + Competitive salary and opportunities for advancement + 100% Employer-paid Medical, Dental, and Vision insurance coverage + Health Reimbursement Account (HRA) for additional healthcare expenses + 100% Employer-paid Disability Insurance (Short Term and Long Term coverage) + 100% Employer-paid Life and AD&D Insurance + 401(k) Retirement Plan + Flexible PTO policy and company holidays + Dog friendly office located in Pittsburghu2019s Shadyside neighborhood About PracticeBeat As part of the Treatspace, Inc. product line, PracticeBeat is a comprehensive patient acquisition and practice growth platform that transforms how medical practices connect with patients online. Born from award-winning innovation at Carnegie Mellon University, we've evolved from HIPAA-compliant referral management software to a complete digital growth solution that helps practices increase patient volume, streamline operations, and improve online presence. Our platform delivers previously enterprise-only tools to practices of all sizes through a single, cost-effective solution that includes high-performance websites, SEO optimization, automated patient acquisition, online scheduling, reputation management, and comprehensive analytics. We've helped practices generate over 200+ monthly appointments and achieve dramatic increases in online reviews and patient engagement. u00a0 Powered by JazzHR

Created: 2025-10-07