Customer Service Attendant - Graziano's Hialeah Market

Job Summary: * Greets incoming customers, answers phone calls, and customer questions and requests. * Receive payment by cash, check, credit cards, vouchers, or automatic debits. * Issue refunds, voids, or credits to customers with manager approval. * Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. * Calculate total payments received during a time period and reconcile this with total sales. * Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested. * Maintain clean and orderly checkout areas. * Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans. * Assist customers by providing information and resolving their complaints. * Restocking and rolling silverware and assist with stocking stations. * Answer questions related to drinks, menu, bakery and catering. * Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem. * Takes food and beverage orders and delivers them to the kitchen. * Delivers food, beverages, condiments, and other requested items to customers. * Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen. * Collects plates and clears the table as customers finish their meals. * Performs other related duties as assigned. Required Skills/Abilities: * Excellent interpersonal and customer service skills. * Well-organized with ability to take and place food and beverage orders accurately. * Ability to follow all safe food handling procedures and sanitation practices. * Ability to operate point-of-sale systems. Education and Experience: * Previous experience as a server preferred. * Must successfully complete restaurants training course. Physical Requirements: * Prolonged periods of standing and walking. * Must be able to lift, balance, and carry trays of food weighing up to 25 pounds. * Must be available to work early mornings, evenings, weekends, and holidays.

Created: 2025-10-08