Communication Specialist I

Job SummaryResponsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers and other qualified callers. This team works 12 hour shifts- night shift is 5pm start time. Hourly rate starting at $21-$22/hr.Essential Functions and Responsibilities include the following:Coordinate all flight coordination information, including computer data entryResponsible for flight following from lift off to touch down, following all FAA and company regulationsResponsible for initial communications of public, private and flight-related calls coming into AirComResponsible for communications between pre-hospital health care providers and the receiving institutionsPromote communication between Communications Specialists, members of Flight team and outside agenciesAssist in training new employeesOther Duties as assigned.Additional Job RequirementsRegular Scheduled AttendanceAbility to work 12-hour shifts and be on call as requiredCompliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedureSubject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.Supervisory ResponsibilitiesThis position has no supervisory responsibilities. QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education & ExperienceHigh school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNAAbility to present a professional image on the telephone and radioSkillsAbility to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detailAdvanced customer service and phone skillsExcellent written and verbal communication skillsAbility to be a team player with a professional attitudeAbility to take and relay reports accuratelyStrong interpersonal skills and a high degree of collaboration at all levelsComputer Skills Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and OutlookCertificates, Licenses, RegistrationsNAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferredUSD $42,700.00/Yr.USD $61,800.00/Yr.For more information on our industry-leading benefits, please visit our benefits page here.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-10-08