Field Service Technician IV - Copiers & Printers (...

Are you a hands-on technician who enjoys troubleshooting, fixing, and maintaining commercial printing and imaging equipment? Do you thrive in the field, solving problems, and supporting customers with high service standards? Canon USA is seeking a Field Service Technician IV to join our service team. You’ll be responsible for on-site maintenance, diagnostics, and repair of Canon-supported copiers, printers, and multi-function imaging devices (MFPs) at client locations — often in a fast-paced, 24/7 customer-driven setting where responsiveness and reliability are key.We’re searching for a true go-getter to: - Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs).- Respond quickly and professionally to customer service calls in the field.- Maintain accurate service logs and reports, including Field Service Reports and Expense Reports.- Report product failure trends and serviceability issues to your manager with proper documentation.- Ensure all assigned equipment meets operational performance standards.- Represent Canon in a customer-facing role with professionalism and excellent communication skills.- Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures.- Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We’re looking for a dedicated individual with: - Typically requires general education and/or vocational training plus 4 to 6 years of related experience.- An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.- Direct experience working as a field technician.- The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.- The ability to travel (valid driver's license and acceptable driving record necessary).- The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).In accordance with applicable law, we are providing the anticipated rate for this role: $29.20 - $43.73 hourly.This role is eligible for a transportation allowance.About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https:www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https:www.usa.canon.com/about-us/life-at-canon. #CUSA Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.#PM19 #LI-FL1

Created: 2025-10-08