Customer Service Representative

Mountain Home Services is seeking a Customer Service Representative (CSR) to join our team! Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.What's In It For Me?Market Value CompensationRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthDo I Have What It Takes?High School Diploma or GED preferred1+year customer service experienceBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusMust be fluent in reading, writing and speaking English and must be able to sit for long periods of timeMust be able to work evenings and weekends when neededWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.What Will I Do?Successfully handle high volume inbound customer service callsMaking/handling high volume of outbound callsRespond to e-mail inquiriesReceive and record completed work orders from field techniciansExpedite unresolved customer grievances to designated departments for further investigationMaintain accurate customer information and scheduled appointment detailsActively promote and sell new or additional services or products when applicable

Created: 2025-10-08