Customer Experience Specialist

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visitwww.springeq.com.At Spring EQ, we;Strive to make every customer interaction a great oneRecognize behind every loan is a person or family trusting us to handle a significant financial transactionWork hard and have funto get the job doneRecognize each team member's unique valueEncourage ways for our team members to learn, develop, diversify and grow with Spring EQPromote our team members so they can share their knowledge with others Innovate, innovate, innovateCreateand embrace the latest technology Simplify constantly, challenging every process we use to better accomplish our goalsBuild upon astrong company culture and foster an environment of togetherness, support, and accountabilityThe Customer Experience Specialist is responsible for providing exceptional customer service to all our customers across all channels. This includes answer customer inquiries, resolving customer issues, and providing feedback to product teams. The ideal candidate will have strong customer service skills, be able to work independently, and as part of a team, and be passionate about providing a great customer experience.ResponsibilitiesAnswer customer inquiries via phone, email and chatResolve customer issues in a timely and efficient mannerProvide feedback to the team on customer feedbackWork with other departments to improve the customer experienceStay up to date on industry trends and best practicesQualificationsBachelors degree in business, or related field2+ years of experience in customer serviceStrong customer service skills, including active listening, problem solving and conflict resolutionExcellent communication skills, both written and verbalAbility to work independently and as part of a teamPassion for providing a great customer experienceBenefits401k Company MatchCommuter BenefitsCompany HolidaysCredit Union Membership Dental InsuranceDependent Care PlanDisability InsuranceEmployee Assistance ProgramLife InsuranceMedical InsurancePaid Time Off PlanVision InsuranceSpring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Created: 2025-10-08